Mobile Car Wash Complaints
Posted in Car Wash on April 6th, 2011 by Bunny – Comments OffEveryone knows that the car is washed often steal things from the customer cars. It’s not really a car wash owner or company, but the lower end of unethical employees who want to make money in the hand for theft. But the mobile car wash usually the leader of the owner or crew will be there all the time, and most customers are loyal customers, and is therefore not a matter of theft. But many new entrepreneurs in the mobile car wash to ask: ‘. “How to deal with your complaint or suggestion for damage caused by its employees
The correct answer is that it rarely happens, if or when it is normally only For the first time, or the all new customers. I could not understand the mobile car wash is not just a car wash, a full service real site. Mobile car wash does not have to steal, and do a lot of money from customers on a weekly basis to the service .
Even the basic $ 10 52 weeks a year is $ 520. 00 with no detail or wax or add services. Honestly, no, the car is a reason to spend that amount of money, or ten people who could say if you did it. 10 X $ 520 = $ 5,200.00. No way.team leader or a driver of mobile car wash can be up to 12% commission for to know that 12% of $ 5,200.00 is $ 624.00 for his salary, plus you lose your job. See? in car wash car wash employee not exceed $ 8.00 per hour? If you steal something, or steal an ashtray quarter and then save and upload to clients or work, in fact, he can get another job easily. And most of the carwash say they are not responsible for lost or stolen as a disclaimer.
Fixed site car washes customers, and only 15% are regular customers, but the car wash business for mobile customer base is at least 85% of relapse and a total of more than 90% of you. Once this has been explained to the customer , to calm down. If a customer tells us that call the BBB, we tell them to find another service to wash his car, which is so low prices and high quality, timely and professional manner. This may be the best choice if you own a mobile car wash. Today it is worth noting that their customers are not using the BBB and is more and tell their friends. Mobile car washes survive reputation, quality of service is not regular, referring to the ridiculous, irregular and devoid of the BBB.
If the customer is a troublemaker, so there are in Los Angeles, for example, is 2.2 cars per person and 16 5 million, not so concerned about the allegations true. You do not have the kind of clients, customers want a stable, while it does not check bounce which credit card is good and the customers. You do not want weirdo or crazy or whining drugy Prozac. Let us try Hollywood with them something to think about.